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Information contained on this website is general information only, based on the law of England and Wales. Be aware that laws and regulations may differ for users outside of England and Wales.

We do not accept responsibility for any mistakes of omissions on the website. Though we take great care to make sure all information is up-to-date and accurate, errors may appear. We enter into no express or implied conditions, warranties, terms or representations regarding the quality, accuracy, or completeness of the information.

No part of the website's content constitutes, nor claims to be, a comprehensive review of the applicable law. If you require a more up-to-date and comprehensive statement of the relevant law, please contact us directly through our contact page.

By using this website you agree that you have read this disclaimer and that you agree to the terms and conditions of operation contained within the disclaimer. If you do not agree to these terms and conditions, you are not authorised to use this website.

Business or professional relationship

This website and the use of it are not intended to create business or professional relationships. No legal or other professional or business advice is constituted by the content pages on the website.

It is only after instructions have been accepted by a written acknowledgement from a solicitor that a formal relationship between a solicitor and a client can be created. Neither the submission nor confirmation of submission of an online claim screening form constitutes such an acknowledgement.

Website Availability

It is our intention that the website be available 24 hours a day, 7 days a week; however we cannot always guarantee this will be the case and are not liable if the website is temporarily unavailable for a period of time. For reasons that may be beyond our control, access to our website may be suspended temporarily and without any notice or reason. This could include website maintenance, repair or a system failure.

Please be aware that we put the up-most work and care into ensuring that our website is virus free; however we do not take responsibility for any viruses downloaded.


Our website contains links to other websites that are not controlled or operated by us. If you use these links, you will exit our website. These links do not constitute any endorsement by us and are simply provided for convenience. We hold no control over the external websites and cannot accept any responsibility for them.

Unless otherwise agreed, only links to the home page of our website are permitted. The link must be performed in accordance with English law for it to be permitted and must neither damage nor take advantage of it. No links that imply any form of association, approval or endorsement on our part without prior consent is to be permitted.

We reserve the right to remove linking permission without notice.

Intellectual Property Rights

The intellectual property rights (including, without limitation, copyright and trademarks) in all material on our website (including, without limitation, text, online claim screening service, images and plans) are owned by us, unless otherwise stated. All rights are reserved.

The use of this website is specifically limited to personal, non-commercial use. You may not reproduce any part of the site, except for the following:

Licence to copy for limited purposes: The contents to individual third parties for their personal information may be copied; however only if you credit us as the source. The points mentioned above do not allow you to incorporate all or any part of the content of this website in any commercial publication or document, or for any other commercial purpose.

Licence to copy for personal use: Pages from the website may be printed or downloaded to a local hard disc. A number of unmodified copies may also be used for personal use.

Governing Law

This website and your use of it are governed by the laws of England and Wales. In accessing this website you agree that any dispute about its use will be determined only by the courts of England and Wales.

Change of Terms and Conditions

The disclaimer may be changed at any time whilst updating this page. To make sure you are referring to the current terms and conditions, it’s advised to check this page occasionally. Your continual use of our website indicates your acceptance of such changes.

Complaints Procedure

We hope that you will be pleased with the work we carry out for you. However in the event that you are unsatisfied with our work, you have a right to make a complaint. If you have a complaint then please raise your complaint in writing by letter or E-Mail. On receipt of your complaint you will receive an acknowledgment within 7 days and a full response within 21 days.

If you are still not satisfied then you have a legal right to complain to the Legal Ombudsman, within 6 months from the date of our written response. Their contact details are as follows: Address: Legal Ombudsman, Po Box 15870, Birmingham, B30 9EB. Telephone: 0300 555 0333. E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Housing Disrepair Claims

To start your housing disrepair claim today or to find out more about claiming ... or give us a call for free on 01626 248608 and speak with one of our advisers.

No Win No Fee

*No Win No Fee: Our No Win No Fee policy only applies to cases involving council owned properties and those owned by housing associations. No Win No Fee does not apply in cases where the property is owned by a private or commercial landlord.