Privacy Policy

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Privacy Policy

It is our responsibility to protect the privacy for every visitor on our website. The privacy policy below explains how all of your personal information is held.

1. Storing personal information

Below are the kinds of personal information that we may store, collect or use:

(a) information that you provide to us for the purpose of a claim or a call back from our website forms.

(b) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

2. The use of your personal information

After submitting personal information onto the website, it may be used for purposes such as:

(a) sending you general (non-marketing) commercial communications.

(b) sending you email notifications which you have specifically requested.

(c) dealing with enquiries and complaints made by or about you relating to the website.

3. The use of cookies

What is a cookie? A cookie is information sent by a web server to a web browser and stored by the browser. Each time the browser requests a page from the server, information is sent back to the server. The web server is then able to identify and track the web browser.

“Persistent” and “session” cookies are both used on this website. The session cookies are used to track the user when on the website, whilst the persistent cookies allow the website to recognise the user upon visiting.

Persistent cookies remain on your computer until deleted or upon reaching their expiry date, whilst session cookies are deleted from your computer upon closing your browser.

A number of Analytics packages are used to analyse the use of the website, such as Google Analytics, which produces statistical information about website activity from use of cookies. The reason for collecting such information from the website is to create reports about the website’s activity. Google stores this information. You can read Google’s privacy policy here.

Whilst some browsers will only allow you to reject third party cookies, most browsers allow you to reject all cookies. A negative impact of blocking all cookies, however, is that it will have a negative impact on the usability of many websites.

If you did however wish to block all cookies, an example of how to do so can be shown through Internet Explorer. Simply click "Tools", "Internet Options", "Privacy", and select "Block all cookies" using the sliding selector. All cookies will then be rejected.

4. Your personal information security

Administrative and technical precautions are taken to prevent the loss, misuse or alteration of any personal information.

All the personal information you provide is stored on our secure servers. Please be aware however that the security of data cannot be 100% guaranteed due to the innately vulnerable process of data transmission over the internet.

5. Disclosures

Your information may be released to employees or subcontractors. This may occur due to the privacy policy purposes previously mentioned.

Other reasons for possibly releasing personal information:

(a) in relation to any legal proceedings or prospective legal proceedings.

(b) to the extent that we are required to do so by law;

(c) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

No personal information will be provided to third parties, except for those previously mentioned on this privacy policy procedure.

6. Third party websites

This website contains links to other websites. Please note that we are not responsible for the practises and privacy policies of third party websites.

7. Policy amendments

Be advised that the privacy policy may be changed and updated occasionally, with a new version being posted on the website. Visit this page on occasion to view any such changes.

Housing Disrepair Claims

To start your housing disrepair claim today or to find out more about claiming ... or give us a call for free on 01626 248608 and speak with one of our advisers.

No Win No Fee

*No Win No Fee: Our No Win No Fee policy only applies to cases involving council owned properties and those owned by housing associations. No Win No Fee does not apply in cases where the property is owned by a private or commercial landlord.